Box Office Operations Manager

Box Office & Audience Services
Written By Thomas Kurtz

Also known as: Ticketing Manager

What this role does
Oversees ticket sales systems, staff, and customer experience.

Day-to-day work includes

  • Managing ticketing software

  • Training box office staff

  • Setting pricing structures

  • Resolving patron issues

Skills

  • Data literacy

  • Customer service

  • Organization

  • Systems thinking

Music background?
Not required

Typical entry path
Ticketing Associate/FOH → Supervisor → Manager

Salary
$65k–$90k

Related roles
Audience Services Manager · CRM Manager

Thomas Kurtz
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